Return & Refund Policy

At Savani Jewelry, our paramount concern is your satisfaction with every purchase. Our commitment remains steadfast, focusing on each customer individually. In the rare event that unforeseen circumstances leave you dissatisfied with a product, the following terms outline a mutually agreeable resolution.

While we strive to ensure this policy is rarely invoked, it stands as a theoretical guide. Should an item from Savani Jewellery fall short of your expectations, kindly reach out to us, and we will gladly endeavor to assist you.

Our dedication to providing top-tier quality in both products and services is steadfast. However, recognizing that errors may occur, we stand prepared to address and rectify such issues.

If you decide to cancel your order within 24 hours of purchase, we assure you a 100% refund to the original payment method within 2 to 5 working days.

Please note that order cancellations after 24 hours incur a 30% bank payment processing and order cancellation charge from the total order amount. No cancellations are allowed once the order is in processing, and products have been received. In such cases, we do not provide refunds; however, the cancellation amount can be refunded to the original payment method or credited as Savani Jewellery Store Credit or Coupons.

Return Policy

Any concerns regarding product damage or related issues should be reported within 24 hours of receiving the products. We request digital pictures and unboxing videos to assess the reported defects.

Customers are responsible for covering the shipping costs when returning products.

All products must be returned in their original condition with attached tags intact. The presence of original tags is a prerequisite for accepting returns.

Refund Policy

In cases of defects, stains, or incorrect products, our preference is to facilitate a return or replacement. If the customer opts against this, the following policy applies:

Shipping charges paid during the item's purchase will not be refunded.

For orders with free shipping, the shipping cost will be deducted from the refund.

Customs duties or taxes, if applicable, will not be refunded.

Accepting Parcel from Courier

Upon receiving a parcel, it is imperative to inspect the outer packaging for any damage or tampering. Verify the quality and quantity of items with the invoice before accepting the package. In the event of discrepancies, either refuse delivery or accept it with a suitable remark on the proof of delivery. Additionally, lodge a complaint with the local office of the courier agency for our follow-up.

Guidelines for Valid Return

For a return to be considered valid, the following conditions must be met:

• The product should be in its original condition.
• Retain and return all attached tags.
• Items should be in pristine condition, unused, unwashed, unworn, and free from any damage or signs of wear.
• Include the original tax invoice with the return.
• Return and exchange postage costs are at the customer's expense. We recommend using registered or traceable postal services, as the responsibility for returned parcels lies with the purchaser until received by Savani Jewellery.
• Online returns or refunds are not applicable for in-store purchases.
• No return or exchange is applicable for customized, stitched, or altered products.

Return And Exchange Policy

7-Day Return or Exchange Policy

• Experience worry-free shopping with our 7-day return or exchange policy. We guarantee a 100% refund of the invoice value within the initial 7 days—no questions asked. Please note that this policy does not apply to engraved and personalized products.
• To initiate a return or exchange, kindly raise a request within 7 days from the date of delivery.
• Ensure that the product is returned in its original condition to qualify for the process.

Lifetime Exchange (LTE)

Enjoy the benefits of our Lifetime Exchange (LTE) policy

• Gold/Platinum: Receive 100% value for the metal weight at the rate specified on the invoice.
• Diamonds: Get 100% value of diamonds based on the rate from the purchase invoice.
• Please note that making charges and taxes will be excluded when calculating the LTE value. This policy ensures that you can exchange your jewelry with us for a lifetime, ensuring the utmost value for your precious metals and diamonds.

Lifetime Buyback (LTB)

Experience the benefits of our Lifetime Buyback (LTB) policy:

• Gold/Platinum: Obtain 100% value of the metal weight at the rate specified on the purchase invoice.
• Diamonds: Receive 100% value of diamonds based on the rate from the purchase invoice.
• Please note that making charges and taxes will be excluded when calculating the LTB value. This policy ensures that you can sell back your jewelry to us, guaranteeing the full value of the metal and diamonds from your original purchase.