Return & Refund Policy

We want you to be happy every time you buy from us. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. However, if, due to some unforeseen situation, you are not happy with the product, then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. But still, for theory purposes, here it is: - If an item you ordered from Savani Jewellery does not meet your expectations, do write to us, and we will happily try to assist you.

We are dedicated to offering you the best quality in our products and services. We know that mistakes are sometimes made, though, and we are here to help remedy those problems.

If you want to cancel your order within 24 hours after your purchase, we'll 100% refund the amount back to the same payment method you used during checkout within 2 to 5 working days.

We can't cancel an order placed after 24 hours. If you want to cancel the order after 24 hours, you will have to pay 30% bank payment processing and order cancellation charges from your total order amount. We do not provide any cancellation if the order is for processing and products are received. We don't provide any refunds for the same. The cancellation amount can be refunded back to the payment method you used during checkout or credited as Savani Jewellery Store Credit or Coupons.

RETURN POLICY


Any complaint about the products with regards to damage or any other should be reported to us within 24 hours of the receipt of the products. We just need a digital picture and unboxing videos of the same to review the defect.

Customers need to bear the shipping costs while returning the products.

All products should be returned in their original condition with tags intact as attached to them. The presence of original tags is a must to accept returns.

Refund Policy

In the event of a defect, stain, or wrong product, we prefer to return or replace it. If the customer doesn’t want it, then the below-mentioned policy is applicable.

We will not refund the shipping charges you paid while purchasing the item.

In the case of orders with free shipping, the shipping cost would be deducted from the refund.

We will not refund the customs duties or taxes, if applicable, or those paid by you at the time of receiving the goods.

ACCEPTING PARCEL FROM COURIER

If the outer packaging is damaged or tampered with, verify the quality and quantity of the items with the invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery. Also lodge a proper complaint about the local office of the courier agency, so that we may pursue them.

GUIDELINES FOR VALID RETURN

The product, if any, should be in its original condition.

Tags should be retained and returned.

The products must not have been used, worn, washed, or damaged.

The original tax invoice is to be included with the return.

Return and exchange postage costs will be at your expense. We encourage you to return your parcel via registered or traceable postal services, as all returned parcels remain the responsibility of the purchaser until received by Savani Jewellery

Store purchases cannot be returned or refunded online.

No return or exchange will be done for customized, stitched, or altered products.

Return and Exchange Policy:

7-Day Return or Exchange:

  • 100% refund for the invoice value within 7 days. No questions asked. Not applicable to engraved and personalized products.
  • The return or exchange should be raised within 7 days from the date of delivery.
  • The product should be returned in its original condition.

Lifetime Exchange(LTE)

  • Gold/Platinum 100% value for metal weight at the rate of invoice.
  • Diamonds 100% Value of Diamonds at Rate from Purchase Invoice.
  • Making charges and paying taxes shall be excluded while calculating the LTE value.

Lifetime Buyback(LTB)

  • Gold/Platinum 100% value of metal weight at the rate from the purchase invoice.
  • Diamonds 100% value of diamonds at the Rate from the purchase invoice.
  • Making charges and paying taxes shall be excluded while calculating the LTB value.